We started in 2018 with a 12-seat ACA pod and a hunch — that licensed agents, clean data, and brutally honest QA could outperform the giant BPOs. Eight years later, 850K+ live transfers run through our floor every year.
In 2018, our founder Malik Raza Hussain Shaukat was buying ACA media and burning money on bad call centers. The big BPOs treated him like a number. The small ones couldn't pass a TCPA audit. So he hired twelve licensed agents and built the operation he wished he could buy.
What started as one pod in Manila grew into six verticals, four hubs, and four hundred-plus licensed agents — but the principle hasn't changed: send transfers we'd be proud to take ourselves.
Most call centers optimize for transfers shipped. We optimize for transfers your closers can convert. That's a different game — it means longer pre-quals, tighter QA, and the willingness to disqualify a lead when it isn't right.
The result is a smaller transfer file with a much higher payout per call.
These aren't poster slogans. They're how we hire, fire, decide, and ship. If you join us — as customer or coworker — these are the agreements.
We don't deflect. If a transfer is bad, that's on us — even if the data vendor sold us the wrong list.
Real-time transfer dashboards. Weekly QA scores. Monthly business reviews. If we can't measure it, we won't promise it.
No jargon, no theater. If a campaign is underperforming, we say so on the call — not in the QBR three weeks later.
Every agent gets three weeks of vertical training and state licensing before they touch a dialer. No exceptions.
Three weeks from signed contract to live dialer. When a campaign breaks, we fix it before the next standup.
Our average partner stays seven years. We optimize for that, not for the volume in front of us this month.
When one team clocks out, the next clocks in. Your operations never stop — by design, not by accident.
Whether you're a performance-marketing partner buying media or a carrier looking for a captive call center — we've run the campaign before.